Policies

Our Policies apply to all clients, new and returning. Please understand that all of our policies are for the safety and satisfaction of all clients. We will explain in a few short sentences why we implement the policy we do so please read carefully.

Beginning April 1st 2026, ALL policies listed shall be placed for new and existing clients.

All deposits are non-refundable. Appointments must be rescheduled at least 24 hours in advance. Appointments secured with a deposit may be rescheduled once within the same month as the original booking.

• CLIENTS MUST LEAVE A VALID CARD ON FILE TO BOOK APPOINTMENTS.
• IF CLIENT NEEDS TO RESCHEDULE OR CANCEL, CLIENT MUST CALL AND CONTACT WAX SUITES BY SOPHIA JACQUELINE BEFORE 24 HOUR NOTICE.
• If you did not cancel or reschedule your appointment it will still be considered confirmed.

• ANY APPOINTMENTS THAT WILL BE OVER 10 MINUTES LATE WILL RESULT IN A NO-SHOW.
• IF CLIENT RESCHEDULES ON MORE THAN 3 OCCASIONS PER APPOINTMENT THE CLIENT WILL NO LONGER BE SEEN.

These policies are in place to maintain a regulated and fair schedule for all clients. Rescheduling and cancelling at a short moments notice can deeply impact the clients and esthetician because it takes time, resources, and appointments away. We try to be as fair, accommodating and respectful to all clients and cannot accept any less in return for our staff and clients.

So kindly, if you need to reschedule or cancel, please contact us at 312-731-6554 prior to the 24 hour mark. Please also note, we are closed Sundays and Mondays, if you need to cancel or reschedule on these closed dates please leave a detailed voicemail, with your name, number, and appointment time. Thank you, we appreciate all of you!